TERMS AND CONDITIONS

East Anglia Wax removal. Registered address: Stow Lodge, Mundesley Road, Paston NR28 9TF

Contact Numbers: 07743359757 / 07780111766

Regulatory and Professional Bodies: All Ear Wax specialists have undergone full microsuctioning training from Tympa Healthcare and are fully insured.

TERMS AND CONDITIONS FOR USE OF THIS WEBSITE:

2.1 The Content belongs to East Anglia Wax removal, or its licensors. You may retrieve and display Content from this website on a computer screen, print individual pages on paper (but not photocopy them) and store such pages in electronic form on disk for your personal, non-commercial use.

2.2 Except as expressly set out above, you may not reproduce, modify or in any way commercially exploit any of the Content. In particular, but without limiting the general application of the restrictions contained in the preceding sentence, you may not do any of the following without the prior written permission of East Anglia Wax Removal

2.2.1 redistribute any of the Content (including by using it as part of any library, archive or similar service);

2.2.2 remove the copyright or trade mark notice from any copies of Content made under these terms and conditions;

2.2.3 create a database in electronic or structured manual form by systematically downloading and storing all or any of the Content.

2.3 Requests to republish or redistribute Content should be addressed to ea.waxremoval@gmail.com

3.1 The Content is only for your general information and use. Whilst every effort has been made to ensure the accuracy and suitability of the Content on this website, the Content does not constitute any form of advice or recommendation by East Anglia Wax removal. Any medical information or comments are general and should not be relied upon as specific to every case.

3.2 East Anglia Wax Removal gives no warranties in respect of this website. This website is provided on an “as is” and “as available” basis and East Anglia Wax Removal do not guarantee the accuracy, timeliness, completeness, performance or fitness for a particular purpose of the website or the Content. We do not warrant that this website is free from infection by viruses or anything else that has contaminating or destructive properties. All implied warranties are excluded by these terms and conditions to the fullest extent that they may be excluded by law.

3.4 East Anglia Wax Removal shall not be liable in contract, tort, negligence, statutory duty or otherwise, for any loss or damage whatsoever arising from or in any way connected with your use of this website, the Content or any other website linked to this website, including without limitation, damage for loss of business, loss of profits, business interruption, loss of business information, or any other pecuniary loss (even where we have been advised of the possibility of such loss or damage) provided that nothing in these terms or elsewhere shall limit or exclude the liability of East Anglia Wax Removal for death and personal injury arising from East Anglia Wax Removal’s negligence, or any other liability which cannot be excluded or limited by law including fraudulent misrepresentation.

4.1 The content of this website and your relationship with East Anglia Wax Removal are governed by English law and shall be subject to the exclusive jurisdiction of the English Courts.

4.2 East Anglia Wax Removal reserves the right to change these terms and conditions from time to time without giving you prior notice. We would like to make your visit to this website interesting and informative and by using this website you consent to the terms and conditions as stated herein and elsewhere in this website. Should you for any reason not accept any aspect of the terms and conditions, you must not use the website. East Anglia Wax removal provides you with access to this website solely for your personal and private use and you must only access and use the website for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding this website and any communications conducted on or through this website.

5. TO NOTIFY YOU ABOUT CHANGES TO OUR SERVICE.

5.2 We may also use your data, or permit selected third parties to use your data, to provide you with information about goods and services that may be of interest to you and we, or they, may contact you about these by post or telephone.

5.3 Where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have expressly consented to this.

5.4 If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box on the form on which we collect your data.

6. DISCLOSURE OF YOUR INFORMATION

6.1 We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 736 of the UK Companies Act 1985.

6.2 We may disclose your personal information to third parties:

6.2.1 In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;

6.2.2 If East Anglia Wax Removal or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets;

6.2.3 If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of East Anglia Wax Removal, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

7. YOUR RIGHTS

7.1 You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at ea.waxremoval@gmail.com

8. ACCESS TO INFORMATION

8.1 The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

9. CHANGES TO POLICY

9.1 Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. This policy was last amended on 8 Sept 2023. If you have any further questions in regards to your Personal Information when using the website please email us at: ea.waxremoval@gmail.com

PRIVACY POLICY

Last Updated Sept 2023

Your Privacy

You have trusted us to take care of your ear wax removal needs so you can completely trust us with your privacy and personal information. We are committed to the highest level of data privacy standards and patient confidentiality. However you interact with us, we only collect data that is necessary for us to deliver the best care and service possible, to ensure you are reminded about appointments or anything else related to your on-going care. This privacy notice provides information on:

  • What data we collect from you.
  • How and why we process it.
  • Your privacy rights and how the law protects you.
  • Who we may share it with and why.

We adopt the six core principles of data protection which are:

  1. Lawfulness, fairness and transparency – we process personal data lawfully, fairly and in a transparent manner in relation to you, the data subject.
  2. Purpose limitation – we only collect personal data for a specific, explicit and legitimate purpose. We clearly state what this purpose is in this Privacy Notice, and we only collect data for as long as necessary to complete that purpose.
  3. Data minimisation – we ensure that personal data we process is adequate, relevant and limited to what is necessary in relation to the processing purpose.
  4. Accuracy – we take every reasonable step to update or remove data that is inaccurate or incomplete. You have the right to request that we erase or rectify erroneous data that relates to you, and we will complete this task as soon as possible but guarantee to do so within a month.
  5. Storage limitation – we delete personal data when we no longer need it. Whilst the timescales in most cases aren’t set, we outline our retention strategy within this Privacy Notice.
  6. Integrity and confidentiality – we keep personal data safe and protected against unauthorised or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organisational measures.

Information about East Anglia Wax Removal and collection of Personal Data

East Anglia wax Removal is an umbrella to 3 self employed wax removal specialist’s. We are individually registered as sole traders and individually with the Information Commissioner’s Office as data controllers. This privacy notice sets out our privacy policy.

In this privacy notice any reference to you is the person whose personal information we collect, use and process. This will include anyone who contacts us in connection with the services we provide or who interacts with us via our website eawaxremoval.co.uk, via our online booking system, telephone or face to face engagement in your home.

Categories and Type of Personal Data Collected and processed

We collect the following contact details from you:

  • Name
  • Address
  • Telephone number(s) (including mobile)
  • Email addresses
  • Personal identifiers (such as date of birth)

In addition to this contact information we collect clinical data including:

  • Your relevant current and past general, ear health history, your family medical and aural history, and any relevant signs or symptoms you tell us about.

We collect financial information where appropriate including

  • Your payment card details via SumUP  – These are not stored.

When visiting East Anglia Wax Removal website

  • Information you provide by filling in forms on the website.
  • Any other information voluntarily provided by you.

This information is generally collected from you as you have voluntarily provided to us.

Why we collect and process your personal data and how it is used

The information we collect about you is for the purposes of healthcare to ensure we provide you with the very best and appropriate advice, care, products and services you’ve requested and other purposes e.g.:

  • to confirm your identity and address
  • to respond to queries from you
  • to remind you when your next appointments are due and to book them
  • occasionally we may contact you to ask your feedback on the products and services we have provided to make continual improvements
  • to suggest other relevant products and services we believe would be of interest and benefit you.
  • banking, payment and order details.
  • to notify you about changes to our products and services
  • to improve our service through survey and feedback requests to you, and to make our services and products more relevant to you

Our legal basis for processing your personal data

  • the provision of health care – a special category of data is processed Article 9 (2) h (for examination records and appointment reminders)
  • contract – carrying out an agreement we have with you
  • fulfilling a legal obligation
  • having your consent to it
  • to improve the products and services we provide you – via the use of customer surveys, cookies, research and analysis

How long is your information kept for?

Your personal information will be retained by East Anglia Wax Removal for as long as reasonably necessary (and as defined by health, legal and tax laws and regulations) for us to continue to provide you with products and services. We are also required to maintain records for legitimate purposes e.g. to satisfy tax and other legal requirements, to help us respond to queries or for other reasons e.g. responding to requests from regulators and to protect and defend against claims.

How we hold and share your personal data

We process your personal data in strict confidence. We keep your personal data securely in our electronic systems. Patient records are only accessible to the healthcare professionals working in the umbrella and those under their supervision.

Contact information is retained as long as the data subject is a customer of ours. Where the data subject has not used our services recently, and in the absence of a direct data subject request, we hold contact information for a period of 8 years from their last engagement with us.

In the course of processing your personal data we may share it with:

  • Your GP and other healthcare providers and commissioners, and suppliers of hearing appliances or similar products, in connection with your ongoing healthcare treatment
  • Software providers for our survey, feedback, patient record and invoicing systems, and financial institutions, so that we can keep patient records up-to-date and arrange payment for services provided to you
  • The police for the prevention and detection of fraud and criminal activities
  • Our insurers in the event a claim is made or could be made against East Anglia Wax Removal
  • A full list of data processors is available from our Data Protection Officer

Transferring data

We will ensure all reasonable steps are taken so that your data is treated securely and in accordance with this privacy notice and the requirements of The Data Protection Act 2018.

Use of Cookies on the website

A cookie is a small text file containing information that a website transfers to your computer’s hard disk for record-keeping purposes. A cookie cannot give us access to your computer or to your personal information and will not identify you by name. However, it will use a numeric identifier which analyses navigation and use of the website.

Most web browsers automatically accept cookies; consult your browser’s manual or online help if you want information on restricting or disabling the browser’s handling of cookies. If you refuse or disable some or all cookies, you can still view the information on our website, but the functionality of certain areas may be reduced.

Our appointment confirmation for all new customers and employees will also have a link to our Privacy Policy.

Your Rights

You have certain legal rights under The Data Protection Act 2018 in respect of the personal data we hold about you. The rights that are most relevant to the way in which we use your personal data include:

  • The right to be informed about how we use personal data – this privacy notice gives that information
  • The right of access – if you ask us for the personal data we hold about you we will provide it within a month, free of charge (unless we have already provided it to you, in which case we may have to charge you the administrative cost of providing it again).
  • The right to rectification – if you ask us to correct personal data about you that is inaccurate or incomplete, where possible we will do so within a month (unless we need longer, in which case we will discuss this with you). It’s important to keep us up-to-date with your latest contact details.
  • The right to object – if you object to us processing your data for marketing purposes, or for healthcare purposes or where our legal basis is legitimate interests (see ‘why we collect and process your personal data’, above), we will then stop doing so, unless we are processing the data in respect of a legal claim or can otherwise show that our legitimate interest in processing the data overrides your rights and interests.
  • The right to erasure – also known as the ‘right to be forgotten’. If you ask us to delete your personal data, we will do so if there is no compelling reason to continue processing the data. We will not usually delete healthcare data before our usual time limit (see ‘how we hold and share your personal data’ above) where we have a duty to keep accurate records – for example, to comply with a legal obligation, or in connection with a legal claim. If you ask us to delete such data we will discuss this with you.
  • Data Portability – allows individuals to obtain and reuse their personal data for their own purposes across different services.

Updating your contact details and preferences:

To ensure we can continue to provide you with excellent services, we are required to send you ‘clinically necessary’ non-marketing material such as appointment reminders and when your products are available for collection.

To update your contact details and preferences, please contact East Anglia Wax Removal using the details available on their webpage or call on 07743359757

Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

Modern electronic security systems are not entirely secure and we cannot guarantee the complete security of our database. The transmission of information through the internet is not completely secure. We will do our best to protect your personal data, but we cannot guarantee the security of your data transmitted to the website through the internet; any such transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to prevent unauthorised access.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Privacy Policy Updates

We reserve our right to make any changes and updates to this privacy policy without giving notice as and when we need to. Our up-to-date privacy policy is always available on our website and takes immediate effect.

Contacting us and the ICO about your personal data

Please speak to us first if you have any questions or concerns about the way in which we process personal data.

You can contact the ICO at: The Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. Web: https://ico.org.uk Tel Number 0303 123 1113